No-Shows and Subscription Services
Subscription services are intended for those individuals who use the service from one destination to another destination at the same time and on the same days of the week. These services eliminate the need for a client to call in on a daily/weekly basis to schedule rides except in the case of a cancellation. Holding a subscription service is a privilege as there are a limited number of subscription services available. If you have a subscription service and no-show three times within a rolling 60-day period, your subscription service will be canceled and offered to another passenger. In addition, all no-show fees will apply. You will not be considered for subscription services again for a period of one year.
No-shows that occur because of an emergency situation beyond the customer’s control will be considered a “non-chargeable” no-show, provided the customer can offer an explanation with documentation. A “non-chargeable” no-show can only occur one time within any calendar year.