Many SCT vehicles are equipped with wheelchair lifts and tie-downs for persons with mobility impairments. Inform our Scheduling/Dispatching department (800-660-7433) of your special needs when scheduling transportation.
Clients utilizing a wheelchair are to remain in the wheel- chair while being transported. SCT drivers will not transfer clients from wheelchair to a bus seat under any circumstances. SCT will not provide service when a wheelchair client’s ramp and outside doors are not accessible according to state and federal laws. For new clients, a home assessment will be performed prior to any scheduled service. All wheelchairs will be secured at all four corners utilizing the 4 point restraint system.
Any violation of this procedure should be reported to SCT at 800-660-7433. If you have any questions concerning these regulations, contact 800-660-7433 for more information.