Contact

Comments & Complaints

SCT is committed to being responsive to passenger perceptions about our services. We encourage your comments and recommendations. Please forward all recommendations and/or complaints to the following address:

Customer Service
Customer Service
South Central Transit
1616 E. McCord Street
Centralia, IL 62801

You may also e-mail pdemaris@southcentraltransit.org
or by contacting 618-532-8076 x 120.

Contact US

Forms

Please tell us about your experience

Name(Required)
Please tell us your first and last name.
Did you speak with someone from the Scheduling/Dispatch Department to schedule your ride?(Required)
If yes, was the scheduler/dispatcher helpful and courteous?
Which county/counties did you utilize our services in?(Required)
Was your Driver friendly and courteous?(Required)
Please rate the cleanliness of the bus.(Required)
Do you feel your trip was completed in a safe and efficient manner?(Required)
Would you recommend SCT to a friend or family member?(Required)
Overall, how would you rate your experience with SCT?(Required)
Did an employee exceed your expectations? Have another problem you think needs addressed?

Name(Required)
Address(Required)
Are you filing this complaint on your own behalf?(Required)
Have you secured the permission of the aggrieved party if you are filing on behalf of a third party(Required)
What is the basis for this complaint?(Required)
Have you filed this complaint with any other agency?(Required)
MM slash DD slash YYYY
Is your complaint based on an event from a specific date?(Required)
If "Yes" above, please list what type of agency where the other complaint was filed
Signature(Required)
I declare under penalty of perjury that the foregoing is true and correct to the best of my knowledge.

Download the Title VI Complaint Form

South Central Transit is committed to providing equal access and opportunity to qualified individuals with disabilities in all programs, services and activities. South Central Transit recognizes that in order to have equally effective opportunities and benefits, individuals with disabilities may need reasonable modification to policies and procedures. South Central Transit will adhere to all applicable federal and state laws, regulations and guidelines with respect to providing reasonable modifications, as necessary, to afford equal access to programs for persons with disabilities. South Central Transit does not discriminate on the basis of disability in admission to, participation in, or receipt of services and benefits under any program or activity. South Central Transit will take appropriate steps to ensure that persons with disabilities, including persons who have hearing, vision or speech impairments, have an equal opportunity to participate. The purpose of the reasonable modification policy is to offer equal and effective opportunities and access to public transportation services for persons with disabilities and full compliance with the provisions of the American with Disabilities Act of 1990, Title II, and Section 504 of the Rehabilitation Act of 1973. Requests for accommodation may be made by using this form, submitting a written request to South Central Transit, Attn: Cheri Davis, 100 N Locust St, Centralia, IL 62801, or by calling 1-800-660-7433, or 711: For Hearing Impaired. The reasonable accommodation process begins as soon as the request for accommodation is made.

Name(Required)
Address(Required)