Door-to-Door Service Policy – This service available per customer request. Passengers must request door-to-door service through the dispatching department at the time of scheduling transportation. With door-to-door service, the SCT driver (or escort) assists the passenger from the door of the pick-up point to the SCT vehicle and from the SCT vehicle to the door of the destination point. Under no circumstances will the driver be allowed to enter a client’s residence or apartment building beyond the first outer door or ground floor lobby and, therefore, cannot perform any personal services for the client. Door-to-door service is provided as long as conditions make it safe to do so.