Door-to-Door Service
Door-to-door service is available per customer request. Passengers must request service through the dispatching department at the time of scheduling transportation. With door-to-door service, the SCT driver (or escort) assists the passenger from the door of the pick-up point to the SCT vehicle and from the SCT vehicle to the door of the destination point. Under no circumstances will the driver be allowed to enter a client’s residence or apartment building beyond the first outer door or ground floor lobby and, therefore, cannot perform any personal services for the client. Door-to-door service is provided as long as conditions make it safe to do so.
Customers must call 1-800-660-7433 a minimum of one day in advance to schedule transportation. Hearing Impaired please call 711.
Reservations, scheduling and cancellations
Customers must call 1-800-660-7433 a minimum of one day in advance to schedule transportation. Hearing Impaired please call 711. SCT will not guarantee reservations taken past 3:30 P.M. the day before service is required. Customers receiving same-day service will pay “same-day service” fare of $5.00 per trip inside city limits of cities served. Same day service outside city limits, please contact the dispatching department for additional information.
The dispatcher will not be responsible for confirming appointments with doctors, etc. A pick-up or delivery time may be adjusted by the dispatcher/scheduler, if necessary, in order to maintain efficiency; therefore, riders are encouraged to be ready 15 minutes prior to a scheduled pick-up time. Drivers will wait no longer than five (5) minutes past arrival time before proceeding.
How to schedule a ride with South Central Transit
Please call either 618-532-8076, 618-242-0202 or 800-660-7433
The following information will be required when calling to schedule your ride;
- Passengers first and last name and please inform the scheduler of the following; any children that will be riding with you, any aide that will be riding with you and any special needs that you may have that we should be aware of such as mobility device lift assistance, seeing eye animal, oxygen, etc.
- Address of pick up location
- Name and Address of location you want to go to
- Time you wished to be picked up or if appointment please let the schedulerknow at the time of the call.
- 24 hour advance scheduling notice is preferred for all trips except medical. This will avoid “Same Day Service Fees”
- A maximum of 2 weeks advanced scheduling is available for your convenience.
Scheduling Hours- Monday-Friday 8 a.m. to 3:30 p.m.
After dialing, follow the voice prompts.
