Passenger No-Show Policy

Definition

In this policy, a no-show is defined as the act of a person who, having scheduled a trip, changes his/her mind about making the trip but does not cancel the appointment within the 2 hour prior time frame or allowing the vehicle to arrive but not boarding it.

Purpose

The purpose of this policy is to set forth the procedure for informing users of South Central Transit about the importance of scheduling service appointments and of properly canceling those services a minimum of 2 hours in advance should services no longer be needed.  Any rider who fails to cancel at least two hours prior to their scheduled service will be considered a no-show.  It is also to let consumers know that an established pattern of no-shows may result in suspension of services.

Procedure

When a person has scheduled services, he/she has the responsibility to be ready a minimum of 15 minutes early and to board the vehicle no later than 5 minutes after it arrives or to cancel the trip within a reasonable period of time, i.e. a minimum of two hours or more before the scheduled pick-up time.  Services cancelled after the two hour prior to service time line will be considered a no-show.

South Central Transit will maintain records in order to keep track of no-show incidents. If you are a “No-Show” all subsequent trips for that day will be automatically cancelled unless you telephone South Central Transit and confirm that you still need your other trips at the time that the no show occurs.

Client information will be reviewed on a monthly basis.  Clients determined to have chronic no-show problems may be suspended to allow room for those clients who really need and will use the service.  Determinations will be made on a case-by-case basis and are at the sole discretion of South Central Transit.

All new riders should expect to show a picture ID at the time of his/her first boarding for identification purposes.  Riders may, at any time, be required to show a picture ID upon request to verify identification.

Any rider who creates alias names in the system in order to avoid service suspension will be permanently removed from service based upon a determination of fraud to the District.