SCT

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Comments and Complaints

Comments and Complaints

SCT is committed to being responsive to passenger perceptions about our services.  We encourage your comments and recommendations. Please forward all recommendations and/or complaints to the following address:

Customer Service

South Central Transit

1616 E. McCord Street

Centralia, IL  62801

You may also e-mail Pam DeMaris at pdemaris@southcentraltransit.org or by contacting 618-532-8076 x 120. 

SCT solicits both positive and negative input from our passengers.  All comments and complaints will be handled in a timely and efficient manner.

Response to complaints and/or comments will usually be handled within a 24-hour period.

Driven by our commitment to you

Sherri Bassen Marketing Director

The mission of South Central Transit is to provide safe, reliable, and cost-effective public transportation to the citizens of the communities we serve.  We are committed to enhancing economic development and quality of life through affordable, accessible transportation services.  Our South Central Transit team pledges to provide courteous service to our customers and aggressively meet the changing needs of our region.

SCT TITLE VI POLICY STATEMENT
SCT shall grant services to individuals regardless of their race, color, or national origin.

 

SCT is a Drug Free Workplace and an Equal Opportunity Employer.

Equal employment shall be practiced without regard to race, color, religion, sex, marital status, national origin, ancestry, age, physical or mental handicap unrelated to ability, political affiliation or unfavorable discharge from military service.

SCT is proud to be a part of the community.  We encourage your comments and suggestions. 1-800-660-7433.  Hearing Impaired please call 711.

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Main Office Address

1616 East McCord Centralia Il, 62801

Contact Us

Phone: 618-532-8076
Fax: 618-532-8078
711: For Hearing Impaired
Email questions/concerns to Sherri Bassen, Public Relations: sbassen@southcentraltransit.org

Other Offices

100 North Locust, Centralia, Il 62801
15193 North Illinois Hwy 37, Suite B,  Mt. Vernon, Il 62864
709 North Bryan St. West Frankfort, Il 62896
12778 Drivein Road, Breese, Il 62230
854 E. Olive Street, Du Quoin, Il 62832

Observed Holidays

Click here to view the complete Holiday Calendar.

http://southcentraltransit.org/wp-content/uploads/2022/11/2024-Holiday-Calendar.pdf

Please note: If you elect to use SCT Shuttle Services the day prior to an observed holiday and will need return services on the holiday, SCT will not provide services on holidays and you should make alternate arrangements.

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